CapptixAI – Support Center Analytics
AI-Powered Customer Interaction Analytics Platform for contact centers to capture the Voice of the customer (VoC). Improves customer retention and Call Center Agent’s performance.
Features of CapptixAI
Voice of Customer
Learn the customer concerns, suggestions and needs via multi-channel interactions
Multi-channel Search
100% of all interactions are searchable across channels
First Contact Resolution
Target common repeat interaction types and relationship between interaction
Multi-channel Discover & Analysis
Locate the issues & opportunities with your products and processes
Discovery of Trends & Issues
Identify events before they happen using AI
Get Actionable Insights
AI based system uses Machine Learning and NLP to give you insights
Reduce Customer Churn
Understand why customers churn and gain insights to increase customer retention
Increase Sales
Identify events before they happen using AI
Train and Retain Agents
AI based system uses Machine Learning and NLP to give you insights
10% Improvement in Sales Conversions
Customer Retention increased by 8% in 12 months
Agent Training costs reduced by 15%
Software Infrastructure costs reduced by 20%
